Returns
- Paid orders cannot be cancelled, exchanged or refunded, as these are health and hygiene products
- Transit damage: tell us within 48 hours of receipt with photos of the box and product via LINE @medology or hello@medo-logy.com; we replace it at no cost
- Wrong item: tell us within 7 days; we send the correct item and collect the wrong one
- Adverse reactions: stop use and consult a doctor; tell us via Hari or LINE. We follow up every report and may contact you for details